INFORMATION QUESTIONS

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INFORMATION ABOUT US

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Will I receive the same product that I see in the picture?
    Yes, absolutely You will receive the exact same Islamabad Pure Ostrich Oil product shown in the pictures. All images on our website are 100% original and represent the actual product you’ll receive. We ensure that the packaging, quantity, and quality remain exactly as displayed.
    Where can I view my sales receipt?
    Once your order is confirmed, we will automatically send a sales receipt to your registered email address. You can view or download your receipt at any time by logging into your account on our website and checking the My Orders” or Order History section.
    How can I return an item?
    If you want to return an item, please reach out to our customer support within 7 days of getting your order. The product must be unused, sealed, and in its original packaging. Our team will help you with the return process and give you pickup or return address details. Once we receive and check the product, we will process your refund or replacement quickly.
    Will you restock items indicated as out of stock?
    Yes, we regularly restock our products. If an item is marked as “out of stock,” it usually means it’s temporarily unavailable. You can check back soon or contact our customer support for the expected restock date. You can also subscribe to our email notifications to be informed as soon as the product is available again.
    Where can I ship my order?
    We ship orders throughout Pakistan, including major cities like Islamabad, Karachi, and Lahore. Your order will be delivered straight to your doorstep by our trusted courier partners. For special delivery requests or shipping to remote areas, please reach out to our customer support team for help.